Refund policy

Return & Refund Policy

At Nurezza, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Items may be returned within 10 days of delivery, provided that:

- The item is unused, unworn, unwashed, and in its original condition.
- The original tags, packaging, and accessories are intact.
- The item has not been altered, damaged, stained, or used.
- Proof of purchase/order details are provided.

To request a return, please contact us at [Email Address / WhatsApp Number] within the return period.

Return Timeframe

You must contact us within 10 days of receiving your order to request a return. Returns requested after this period may not be accepted.

Once your return request is approved, we will provide you with the return instructions.

Refund Process

After we receive and inspect the returned item, we will notify you whether your return has been approved.

Approved refunds will be processed within 7 days of the returned item being received and approved.

Refunds will be issued through [original payment method / bank transfer / other method].

Please note that the time for the refunded amount to appear in your account may also depend on your bank or payment provider.

Exchanges

If you would like to exchange an eligible item for another size or available product, please contact us within 10 days of delivery.

Exchanges are subject to product availability. If the requested size or product is unavailable, you may be offered a refund or another available option.

Damaged or Defective Products

If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us within [24/48 hours] of delivery.

Please send us clear photos/videos of the item along with your order number. After verification, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

For confirmed damaged, defective, or incorrect items, Nurezza will cover the applicable return shipping cost.

Non-Returnable Items

The following items cannot be returned or exchanged:

- Items that have been worn, washed, altered, or damaged after delivery.
- Items without their original tags or packaging.
- Items returned after the 10-day return period.
- [Add any specific non-returnable products, sale items, customized items, etc.]

Return Shipping Cost

For returns due to a change of mind, incorrect size selection, or any reason other than a product defect or our error, the return shipping cost will be paid by the customer.

If the item is confirmed to be damaged, defective, incorrect, or sent due to an error on our part, Nurezza will cover the applicable return shipping cost.

How to Start a Return

To request a return or exchange, contact us with:

- Order number
- Name
- Reason for return/exchange
- Clear photos/videos, if applicable

Email: [Your Email]
WhatsApp: [Your WhatsApp Number]

We will review your request and guide you through the next steps.

Note: Refunds and returns are subject to the eligibility conditions mentioned above and any applicable consumer-protection requirements.