Shipping policy
Shipping Policy
Effective Date: September 17, 2026
At Nurezza, we aim to process and deliver your order as quickly and smoothly as possible. Please review the following shipping information before placing your order.
1. Shipping Method
Orders are delivered through reliable third-party courier services within Pakistan.
Once your order has been dispatched, you may receive tracking information so you can monitor your shipment.
2. Order Processing Time
Orders are generally processed and dispatched within 1–2 working days after payment confirmation and order verification.
Orders placed on weekends or public holidays may be processed on the next working day.
3. Delivery Time
After dispatch, the estimated delivery time is 3–5 working days.
Therefore, the overall expected delivery time is normally around 4–7 working days from the date the order is placed.
Delivery times may vary depending on the delivery location and courier service.
4. Shipping Cost
A standard shipping fee of Rs. 250 will be charged per order unless a different shipping offer or promotion is mentioned on our website.
From time to time, Nurezza may offer free shipping or other delivery promotions. Any such offer will be clearly mentioned at the time of purchase.
5. Tracking Information
Once your order has been dispatched, tracking information may be shared with you through the contact details provided when placing your order.
You can use the tracking information provided by the courier to check the status of your shipment.
Please allow some time for tracking information to become active after the parcel has been handed over to the courier.
6. Delivery Issues
If you receive a damaged, incorrect, or incomplete order, please contact Nurezza within 24 hours of delivery at:
Email: nurezzaco@gmail.com
WhatsApp: +92 332 0677636
Please provide your order number along with clear photos or videos of the issue so that we can review and assist you.
7. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
Courier delays
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Security or route-related restrictions
High-volume periods
Other unforeseen circumstances
If your order is delayed beyond the estimated delivery period, please contact us at nurezzaco@gmail.com or +92 332 0677636, and we will assist you in checking the shipment status.
8. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information, including name, phone number, address, and any other information required for successful delivery.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges may apply for re-delivery.
9. Unsuccessful Delivery
If the courier is unable to deliver the order because the customer is unavailable, refuses the parcel, or cannot be contacted, the parcel may be returned to Nurezza.
Any additional shipping charges for re-delivery may be the responsibility of the customer.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Nurezza
Email: nurezzaco@gmail.com
WhatsApp: +92 332 0677636
Note: Delivery timeframes are estimates and are not guaranteed, as final delivery is handled by the courier service.