Terms of service

Terms of Service
Effective Date: September 17, 2026
These Terms of Service govern your use of the Nurezza website, social-media pages, applications, and related services, and your purchase of products from us. By accessing our services or placing an order, you agree to these Terms. If you do not agree, please do not use our services.
1. Account Terms
You may be required to create an account to place orders or access certain features. You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. Please notify us promptly at nurezzaco@gmail.com if you suspect unauthorized access or use.
You must be at least 18 years old to create an account or use our services independently. We may suspend or terminate accounts that contain inaccurate information, violate these Terms, or are used unlawfully.
2. Pricing and Payment
All prices are displayed in Pakistani Rupees (PKR), unless stated otherwise. Prices, discounts, promotions, and product availability may change without notice. Any applicable delivery charges, taxes, duties, or other fees will be shown at checkout or communicated before order confirmation.
You agree to provide valid and complete payment and billing information. We may use third-party payment providers and are not responsible for delays or errors caused by those providers.
An order is not considered paid until payment has been successfully received. We may cancel or refuse transactions involving suspected fraud, pricing errors, unauthorized payment methods, or other irregularities.
3. Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, measurements, and other information are accurate. However, minor variations may occur due to screen settings, manufacturing differences, lighting, or measurement methods.
If a product is materially different from its description, your remedies may include those described in our Return & Refund Policy, subject to applicable law.
4. Order Acceptance
Placing an order constitutes an offer to purchase. You will receive an order acknowledgment, but this does not necessarily mean that your order has been accepted.
We may accept, reject, limit, or cancel an order for reasons including product unavailability, pricing or listing errors, payment issues, delivery limitations, suspected fraud, or violation of these Terms.
If we cancel a paid order, we will arrange a refund through bank transfer within 7 days, subject to applicable processing times.
We may contact you to verify order details before acceptance. You are responsible for ensuring that your delivery and contact information is accurate.
5. Shipping and Delivery
We deliver to locations listed on our website or confirmed by our customer-support team.
Orders are generally dispatched within 1–2 working days after payment confirmation or order acceptance. Estimated delivery time is 3–5 working days and may vary depending on location, weather, public holidays, courier delays, security conditions, or other circumstances beyond our reasonable control.
Delivery charges and any applicable additional fees will be displayed at checkout or communicated before dispatch.
You are responsible for being available to receive the order and for providing accurate delivery information. If delivery fails because of an incorrect address, refusal, repeated absence, or failure to respond to the courier, additional delivery charges or cancellation may apply.
If your order is delayed, lost, damaged, or incorrectly delivered, contact us at nurezzaco@gmail.com or +92 332 0677636.
6. Returns and Refunds
At Nurezza, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with our Return & Refund Policy.
Return Eligibility
Items may be returned within 10 days of delivery, provided that:
The item is unused, unworn, unwashed, and in its original condition.
Original tags, packaging, and accessories are intact.
The item has not been altered, damaged, stained, or used.
Proof of purchase or order details are provided.
To request a return, contact us at nurezzaco@gmail.com or +92 332 0677636 within the return period.
Refund Process
After receiving and inspecting the returned item, we will notify you whether the return has been approved.
Approved refunds will be processed within 7 days after the returned item is received and approved. Refunds will be issued through bank transfer.
The time for the refunded amount to appear in your account may depend on the relevant banking service.
Exchanges
To exchange an eligible item for another size or available product, contact us within 10 days of delivery. Exchanges are subject to availability.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, incorrect, or different from what you ordered, contact us within 24 hours of delivery.
Please send clear photos or videos of the item together with your order number. After verification, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.
For confirmed damaged, defective, or incorrect items, Nurezza will cover the applicable return shipping cost.
Non-Returnable Items
The following items cannot be returned or exchanged:
Items that have been worn, washed, altered, or damaged after delivery.
Items without their original tags or packaging.
Items returned after the 10-day return period.
Items specifically identified as non-returnable on the product page.
Return Shipping Cost
For returns due to a change of mind, incorrect size selection, or any reason other than a product defect or our error, the customer will pay the return shipping cost.
If an item is confirmed to be damaged, defective, incorrect, or sent due to our error, Nurezza will cover the applicable return shipping cost.
7. Prohibited Uses
You must not use our services:
For any unlawful, fraudulent, abusive, or unauthorized purpose.
To violate any applicable Pakistani law or regulation.
To infringe intellectual-property, privacy, or other rights.
To interfere with or disrupt our website, systems, payment services, or security.
To introduce viruses, malware, or other harmful code.
To collect or misuse personal information without authorization.
To place false, fraudulent, or speculative orders.
To resell products without our written permission.
To impersonate another person or misrepresent your affiliation with us.
To bypass, disable, or interfere with security features or access restrictions.
We may suspend or terminate access and cancel orders if we reasonably believe that prohibited conduct has occurred.
8. Intellectual Property
All content associated with Nurezza, including logos, names, text, photographs, graphics, designs, product information, and software, is owned by or licensed to us and is protected by applicable intellectual-property laws.
You may use our content only for personal, non-commercial purposes connected with using our services. You may not copy, reproduce, modify, distribute, publish, sell, or exploit our content without our prior written permission.
9. Privacy
Our collection and use of personal information are governed by our Privacy Policy, available through the Privacy Policy page on our website.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Nurezza, its owners, employees, agents, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses, including loss of profits, revenue, data, business, or goodwill, arising from or related to your use of our services or purchase of products.
Our total liability for any claim relating to a product or order will not exceed the amount you paid for the relevant product or order, except where such limitation is not permitted by law.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.
11. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Nurezza and its owners, employees, agents, suppliers, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your breach of these Terms, misuse of our services, violation of law, or infringement of another person's rights.
12. Changes to These Terms
We may update these Terms from time to time. Changes will become effective when posted on our website or otherwise communicated to you, unless a later date is stated.
Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.
13. Governing Law and Jurisdiction
These Terms and any dispute arising from or relating to them will be governed by the laws of the Islamic Republic of Pakistan.
Any dispute arising from or relating to these Terms, our services, or any order will be subject to the jurisdiction of the competent courts of Pakistan, subject to applicable law and any mandatory consumer-protection rights.
14. Contact Information
If you have questions about these Terms, an order, or our policies, please contact us:
Store: Nurezza
Legal Business Name: Nurezza
Email: nurezzaco@gmail.com
Phone/WhatsApp: +92 332 0677636
Note: These Terms of Service are a general e-commerce template and should be reviewed by a qualified Pakistani lawyer before publication, particularly for your specific business structure and applicable consumer-protection requirements.